Welcome to silispatula. These Terms of Service (“Terms”) govern your use of our website located at www.silispatula.com (“Site”) and your purchase of products from silispatula (“we”, “us”, or “our”). By accessing our Site or placing an order, you agree to be bound by these Terms and all applicable laws and regulations of [To be replaced] and the European Union. Please read them carefully before using our services.
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1. General Conditions
By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence.
silispatula reserves the right to refuse service to anyone for lawful reasons at any time. We reserve the right to modify, update, or replace any part of these Terms by posting updates to our Site. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
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2. Product Information and Availability
We make every effort to display the colors, features, specifications, and details of our kitchen tools and accessories as accurately as possible. However, we do not warrant that product descriptions or other content on the Site are completely error-free, complete, or current.
All products are subject to availability, and we reserve the right to limit the sales quantities of any products to any person, geographic region, or jurisdiction. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product without prior notice.
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3. Pricing and Payment
All prices displayed on the Site are stated in Euros (€) and are inclusive of applicable taxes, unless otherwise specified. Payment must be made at the time of purchase using the payment methods authorized on our checkout page.
By submitting payment information, you authorize us to process the total transaction amount. Orders will be processed once payment verification is successfully completed.
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4. Order Processing and Delivery
4.1 Order Processing
Orders are processed within 1 to 2 business days following order confirmation, subject to stock verification and payment approval.
4.2 Shipping and Transit Times
We cooperate with reliable international carrier services (including priority services from DHL, FedEx, and UPS) to fulfill orders to European destinations. Estimated shipping transit time is 5 to 11 business days following dispatch.
Customers will receive automated email updates containing tracking information at key milestones, including order dispatch, arrival at key transit hubs, and local delivery deployment.
4.3 Risk of Loss and Title Transfer
In compliance with the European Union Consumer Rights Directive, the risk of loss, damage, or deterioration of goods remains with silispatula until the items are physically delivered to and received by you or a third party nominated by you. Risk does not transfer upon delivery to the carrier.
4.4 Delayed or Missing Shipments
If an order exceeds the standard transit timeframe, please contact our customer support team at silicone@silispatula.com. We will initiate an inquiry with the relevant delivery carrier. Depending on the outcome of the investigation and the specific circumstances, we will provide a full refund or dispatch a replacement shipment.
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5. Right of Withdrawal and Returns
5.1 Statutory Right of Withdrawal
In accordance with European Union consumer protection laws, consumers residing in the EU have the statutory right to withdraw from their purchase within 14 calendar days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party designated by you, physically acquire possession of the goods.
To exercise your right of withdrawal, you must inform silispatula of your decision by submitting an explicit notice via email to silicone@silispatula.com prior to the expiration of the 14-day period.
5.2 Defective or Damaged Items
If you receive items that are damaged, defective, or incorrect upon delivery, you are entitled to a remedy. Please notify us promptly via email at silicone@silispatula.com including relevant photographic evidence of the issue. Upon verification, silispatula will process a full refund or issue a replacement for the affected item. Physical return of damaged items is not required provided suitable photographic proof is submitted and accepted.
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6. Limitation of Liability
To the maximum extent permitted by the applicable laws of [To be replaced] and European consumer law:
silispatula shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of our Site or the purchase of our products.
Our total cumulative liability to you for any claim arising out of or relating to these Terms or your purchases shall not exceed the total monetary amount actually paid by you for the order in question.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any other statutory liability that cannot be excluded under applicable law.
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7. Governing Law and Jurisdiction
These Terms, along with all contracts and agreements for the sale of goods by silispatula, shall be governed by and construed in accordance with the statutory laws of [To be replaced] and mandatory consumer protection regulations of the European Union.
Any disputes, claims, or controversies arising out of or relating to these Terms or your use of the Site shall be subject to the jurisdiction of the competent courts in accordance with mandatory legal rules.
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8. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
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9. Contact Information
If you have questions, comments, or inquiries regarding these Terms of Service or your order, please contact silispatula using the details below:
Brand: silispatula
Website: www.silispatula.com
* Customer Support Email: silicone@silispatula.com