1. Overview and Data Controller

This Privacy Policy outlines how silispatula (“we”, “us”, or “our”), operating the website www.silispatula.com, collects, uses, discloses, and safeguards personal data when individuals (“you” or “data subjects”) visit our website or purchase kitchenware products from us.

For the purposes of applicable data protection laws, including the European Union General Data Protection Regulation (EU GDPR), the UK General Data Protection Regulation (UK GDPR), and relevant data protection legislation in To be replaced, silispatula acts as the Data Controller responsible for your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:
Brand: silispatula
 Website: www.silispatula.com
Email: silicone@silispatula.com
 Jurisdiction: To be replaced

—

2. Personal Data We Collect

We collect personal information necessary to process orders, communicate regarding purchases, improve user experience, and fulfill contractual and statutory requirements.

A. Information Provided Directly by You

Contact Details: Full name, email address, telephone number.
 Shipping and Billing Details: Delivery address, billing address.
Communication Records: Inquiries, customer support correspondence, or feedback sent to silicone@silispatula.com.

B. Information Collected Automatically

Technical & Usage Data: IP address, browser specification, device identifier, operating system, standard web log information, and interaction records with our pages.
Cookies and Tracking Tools: Data collected through necessary cookies and standard browser tracking mechanisms to facilitate site navigation and cart retention.

—

3. Lawful Basis and Purposes of Processing

We process personal data in compliance with European data protection frameworks and the legal requirements of To be replaced, relying on the following lawful bases:

1. Contractual Performance: Processing is required to execute purchase orders, manage deliveries, and handle customer service requests.
2. Legal Obligation: Processing is required to comply with statutory accounting, tax, customs, and consumer transparency laws in European countries and To be replaced.
3. Legitimate Interests: Processing is conducted to ensure platform stability, perform legitimate commercial analytics, protect systems against fraudulent activities, and optimize store usability.
4. Consent: Where required by applicable law (such as for non-essential cookies or direct promotional messages), processing is based on explicit prior consent, which may be withdrawn at any time.

—

4. Payment Processing

Payment processing on www.silispatula.com is conducted via our third-party payment infrastructure partner, Stripe.

When you place an order, your payment card details, billing address, and transaction-related data are submitted directly to Stripe. We do not store, view, or process full credit/debit card numbers or sensitive payment authentication credentials on our local servers.

Stripe processes payment information as an independent controller or processor in accordance with its own privacy statements and industry security standards. Processing is undertaken to verify payment authenticity, mitigate fraudulent transactions, and finalize authorized commercial sales.

—

5. Sharing and Disclosure of Personal Data

We share personal information strictly on a need-to-know basis to facilitate order execution and service provision:

Logistics and Carrier Providers: Delivery partners and courier entities necessary for dispatching ordered kitchenware items to European destinations.
Payment Service Providers: Payment processing partners, specifically Stripe, for operational billing and transactional checks.
 IT and Infrastructure Hosting Providers: Server, cloud hosting, and technical network maintenance vendors providing software infrastructure.
Legal and Regulatory Bodies: Administrative, tax, legal, or judicial authorities when mandated by statutory laws in To be replaced or European jurisdictions.

We do not lease, rent, or sell personal data to external commercial entities.

—

6. International Data Transfers

Because we sell products to customers across Europe while operating from To be replaced, personal data collected from individuals residing in the European Economic Area (EEA) or the United Kingdom (UK) may be transferred, stored, or processed outside the EEA/UK.

When international transfers occur, we enforce appropriate data safeguard mechanisms recognized under EU GDPR and UK GDPR regulations, including standard contractual clauses (SCCs) approved by the European Commission, relevant national adequacy decisions, or vendor binding corporate frameworks.

—

7. Data Retention Period

Personal data is retained only for as long as needed to fulfill the underlying operational purposes for which it was gathered, or as mandated by applicable regulatory, statutory, and legal obligations in To be replaced and European jurisdictions.

Order and Transaction Records: Retained for up to seven (7) years following completion of an order to comply with tax, statutory reporting, accounting standards, and commercial record-keeping obligations under relevant law.
Customer Service Correspondence: Retained for up to two (2) years after resolution of the query to ensure service continuity and manage legitimate customer support inquiries.
 Website Analytics and Technical Logs: Retained for up to twelve (12) months from collection before being systematically deleted or anonymized.

Upon expiry of the specified retention periods, personal data is permanently destroyed, deleted, or securely anonymized in accordance with applicable standard protocol.

—

8. Data Security Measures

We deploy standard technical, administrative, and physical safeguards appropriate to the nature of the personal data collected, designed to safeguard information against unauthorized access, loss, alteration, disclosure, or destruction.

While technical measures are maintained to prevent data security breaches, transmission over public telecommunication networks carries inherent risks, and no online infrastructure can be categorized as entirely immune to all hypothetical risks. Data subjects are advised to exercise reasonable precaution when submitting information electronically.

—

9. Rights of Data Subjects

Subject to statutory conditions under European data protection law (EU/UK GDPR) and relevant legislation in To be replaced, data subjects possess specific rights concerning personal data handled by silispatula:

Right of Access: Request confirmation regarding whether your personal data is processed and obtain copies of such data.
 Right to Rectification: Request corrections of inaccurate or incomplete personal records.
Right to Erasure (“Right to be Forgotten”): Request deletion of personal records where processing is no longer required or lacks a continuing legal basis.
 Right to Restrict Processing: Request temporary restriction of processing under defined legal scenarios.
Right to Data Portability: Request transfer of provided data in a structured, standard machine-readable format.
 Right to Object: Object to processing carried out under the legal framework of legitimate interests.
Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise these rights, please contact us via email at silicone@silispatula.com. If you reside within the European Union or United Kingdom, you also maintain the right to submit a complaint to your local supervisory data protection authority.

—

10. Third-Party Links

www.silispatula.com may contain web addresses or links pointing toward third-party digital portals. This Privacy Policy applies solely to our website. We accept no responsibility or operational liability for external third-party sites, privacy practices, or content platforms.

—

11. Amendments to This Policy

We reserve the right to revise or update this Privacy Policy to reflect operational developments, legal requirements, or regulatory adjustments in To be replaced or European territories. Any modifications will be posted directly on this page with an updated “Last Updated” date.

—

12. Contact Information

For inquiries, requests, or privacy issues concerning this Privacy Policy, please contact:

Brand: silispatula
Website: www.silispatula.com
 Email: silicone@silispatula.com
* Jurisdiction: To be replaced