1. Overview
At silispatula, accessible from www.silispatula.com, we are committed to providing a transparent and protected shopping environment for our customers across Europe. This Payment Security Policy outlines the procedures, protocols, and standards applied to all payment transactions conducted on our site. By using our website and placing an order, you agree to the terms set forth in this policy.
2. Legal Entity and Merchant Identity
This website, www.silispatula.com, and the brand silispatula are registered and operated in To be replaced. All transactions, merchant activities, and legal communications associated with silispatula conform to the statutory regulations of To be replaced and applicable European consumer protection laws.
To maintain transparency and ensure consistency across payment records, billing statements for purchases made through silispatula will display the identifier To be replaced.
3. Supported Payment Methods
We offer a range of reliable payment options to facilitate purchases for our customers in Europe. At checkout, customers may complete their order using any of the following accepted payment methods:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
All transactions are processed in accordance with the operating standards of the respective payment networks.
4. Payment Processing and Security Protocol
To process payments made on www.silispatula.com, silispatula utilizes the payment processing services of Stripe. Stripe acts solely as a third-party payment infrastructure processor and is not a corporate partner, joint venture, or affiliated party of silispatula.
No Registration Required: Customers are not required to create, hold, or sign in to a Stripe account to complete a purchase on our website.
Encrypted Transmission: Payment information entered during checkout is submitted directly to the payment processor via encrypted channels. Card details are processed in accordance with mandatory Payment Card Industry Data Security Standard (PCI-DSS) technical requirements.
Risk Assessment and Monitoring: To safeguard transactions against unauthorized activity, risk assessments and transaction monitoring are routinely conducted during payment processing.
While technical measures are maintained to protect transactional data against unauthorized access, no electronic transmission over the Internet can be characterized as completely impervious.
5. Order Fulfillment upon Payment Authorization
Order processing commences upon successful payment authorization by the issuing financial institution or payment provider. Once payment is confirmed, the fulfillment and dispatch of your order will proceed in accordance with our separate Shipping Policy published on this website.
6. Data Protection and Privacy Compliance
silispatula adheres strictly to applicable privacy legislation, including the General Data Protection Regulation (GDPR) and local data protection laws in To be replaced.
Cookie Consent Management: In accordance with European ePrivacy requirements, www.silispatula.com utilizes a Cookie Banner. Non-essential cookies, including analytical and performance trackers, are deployed only after a user explicitly clicks “Accept” on our consent banner.
Data Usage: Customer personal information required for order fulfillment and transaction verification is collected, stored, and managed strictly as detailed in our Privacy Policy. For comprehensive information regarding data processing practices, please refer to our dedicated Privacy Policy page.
7. Customer Support and Enquiries
For questions regarding payment processing, order details, or transaction records, our support team can be contacted via email.
Support Email: silicone@silispatula.com
* Response Time: We endeavor to respond to all written customer enquiries within 24 to 48 hours of receipt.