Return Terms

This Refund and Return Policy outlines the terms and conditions for order cancellations, returns, refunds, and replacements for purchases made on www.silispatula.com. silispatula is dedicated to delivering quality kitchenware products across Europe while maintaining full compliance with applicable consumer rights legislation.

—

1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European consumer protection laws, customers residing in European target countries have the right to withdraw from their purchase without giving any reason within fourteen (14) days from the date on which the goods are physically delivered to the recipient or a third party indicated by the consumer.

To exercise the right of withdrawal, you must inform silispatula of your decision by submitting a clear written statement via email to silicone@silispatula.com prior to the expiry of the 14-day period.

—

2. Return Conditions and Process

If you wish to return eligible items under the right of withdrawal:

Notification: You must contact customer support at silicone@silispatula.com within 14 days of receiving your item to initiate the return process.
Return Address: Authorized returns must be sent to the designated return facility address provided by our customer support team upon return authorization: To be replaced. Unsolicited returns sent without prior authorization may not be processed.
Condition of Items: Returned items must be unused, in their original condition, and packed securely in their original packaging.
Return Shipping Costs: Unless the item is proven defective or damaged upon arrival, the customer bears the direct cost of returning the goods to our return address.

—

3. Damaged, Defective, or Incorrect Items

silispatula takes great care in preparing and dispatching high-quality products. If you receive an item that is defective, physically damaged, or materially different from what was ordered:

Please notify customer support by emailing silicone@silispatula.com as soon as possible after delivery.
You will be requested to provide clear photographic evidence or visual documentation illustrating the fault or damage along with your order details.
Upon verification of the issue by silispatula, you will be offered a full refund or a replacement item.
Physical return of the damaged or defective item is not required once sufficient photographic verification has been accepted by our team.

—

4. Delivery Delays and Lost Transit Claims

silispatula collaborates with established international carrier networks, including priority logistics services from DHL, FedEx, and UPS, to fulfill orders throughout Europe.

Transit Inquiries: If an order exceeds standard estimated delivery schedules, silispatula will initiate an official investigation with the designated logistics carrier to trace the shipment.
Resolution: Following the carrier investigation, if a shipment is confirmed lost or significantly delayed beyond reasonable operational limits, silispatula will issue a full refund to the original payment method or dispatch a replacement order.

—

5. Refund Processing and Method of Payment

Reimbursement: Upon approval of a valid cancellation, return, or damage claim, refunds are processed without undue delay.
Payment Methods: Refunds will be credited exclusively to the original method of payment used during purchase. Supported transaction methods include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Direct Digital Wallets
Processing Time: Once initiated by silispatula, the time required for funds to reflect in your account depends on the issuing card bank or payment provider. Most transactions complete within 5 to 10 working days.

Brand / Main Entity: silispatula
Website: www.silispatula.com
Customer Support Email: silicone@silispatula.com