This Shipping & Delivery Policy outlines the terms and conditions regarding the processing, dispatch, and transit of orders placed on silispatula (accessible via www.silispatula.com). By purchasing from silispatula, you agree to the shipping practices set out below.

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1. Geographical Coverage

silispatula exclusively serves customers located within designated European destinations. Orders placed with delivery addresses outside these covered European regions will not be processed.

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2. Order Processing & Dispatch Timelines

Order Processing: All standard orders undergo internal verification and preparation prior to dispatch. Processing and order handling typically take between 1 and 2 business days.
 Order Tracking Updates: Once an order is dispatched from our operational facility, automated email notifications are dispatched directly to the email address provided at checkout. Tracking updates are sent at key logistics checkpoints, including order dispatch, arrival at intermediate carrier facilities, and local courier assignment.

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3. Transit Times & Delivery Operations

Logistics Partners: silispatula partners with tier-one express courier services, including Priority services provided by DHL, FedEx, and UPS, to ensure efficient international carriage across Europe.
 Estimated Transit Duration: Standard transit across European delivery destinations typically requires between 5 and 11 business days following order dispatch.
Dispatch Origin: Orders are dispatched from dedicated distribution facilities located in To be replaced.

Please note: Transit timelines represent estimated operational durations. Regional delivery speeds may vary depending on local logistics routing, seasonal volumes, and local regulatory procedures.

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4. Delivery Enquiries & Delayed Shipments

If a package does not arrive within the standard estimated transit timeframe:

1. Initiation of Enquiry: The customer should contact silispatula via email at silicone@silispatula.com with the corresponding order reference.
2. Carrier Investigation: Upon notification, silispatula will open an official carrier enquiry with the relevant courier service (DHL, FedEx, or UPS) to trace the shipment.
3. Resolution Protocols: Following formal outcome confirmation from the courier investigation, silispatula will issue a full refund or arrange a replacement shipment based on the specific circumstances of the carrier finding.

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5. Address Accuracy & Recipient Responsibilities

Customers are responsible for ensuring that all delivery address details provided during checkout are correct and complete. silispatula is not liable for delayed or unsuccessful deliveries resulting from inaccurate address submission or uncollected packages at local courier collection points.

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6. Contact Information

For any questions or updates concerning order status, please contact customer support:

Brand Name: silispatula
Website: www.silispatula.com
 Customer Support Email: silicone@silispatula.com