1. What payment methods do you accept?

We offer flexible payment options for your convenience. We accept major credit and debit cards, including Visa, Mastercard, and American Express. We also support express checkout options through digital wallets, including Apple Pay and Google Pay, as well as select local electronic wallets popular across Europe. All transactions are processed using standard encrypted communication protocols to ensure data privacy during authorization.

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2. Which countries do you deliver to and what are the shipping times?

We serve customers across Europe. To ensure reliable transit, we collaborate with leading delivery partners including DHL Priority, FedEx Priority, and UPS Priority.

Order Processing Time: Orders are prepared and handed over to the carrier within 1 to 2 business days.
 Transit Time: Standard transit across Europe typically takes between 5 and 11 business days following dispatch.

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3. How can I track my order?

Once your package is handed over to the transport carrier, our system automatically dispatches automated tracking updates to the email address provided at checkout. You will receive email notifications at key operational milestones, including initial order dispatch, arrival at regional transit hubs, and when the package is out for local delivery.

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4. What should I do if my package is delayed?

If your delivery exceeds the standard estimated transit timeframe, please contact customer support via email at silicone@silispatula.com. Our team will initiate a official investigation with the designated carrier. Depending on the verified outcome of the inquiry, silispatula will arrange either a complete refund or a replacement shipment.

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5. What is your return policy?

In compliance with European Union consumer directives, customers residing within Europe are entitled to a statutory 14-day Right of Withdrawal. You may return items without providing a specific reason within 14 calendar days from the date of delivery. Returned items must be unused, in their original condition, and packed in original packaging. Return shipping costs under the statutory right of withdrawal remain the responsibility of the buyer.

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6. What if my items arrive damaged or defective?

If you receive an item that is damaged or defective upon delivery, please notify silispatula within 14 days by sending an email to silicone@silispatula.com. Please include clear photographic evidence showing the issue. Once verified, we will issue a full refund or send a replacement unit directly to you. You are not required to mail back the broken item when photographic proof is supplied and accepted.

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7. Can I cancel or change my order details?

Because order processing begins promptly within 1 to 2 business days to ensure prompt dispatch, modifications or cancellation requests must be sent immediately via email. While we endeavor to accommodate updates prior to carrier pickup, once an order is dispatched into the carrier network, adjustments can no longer be made. In such instances, customers may utilize the standard 14-day withdrawal process upon package arrival.

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8. Are customs fees or import taxes applicable within Europe?

Orders shipped to destinations within the European Single Market do not incur additional internal customs duties. For destinations outside the core EU VAT area, local import taxes or customs handling fees may apply according to local regulations. Any such charges are determined by local customs authorities and remain the responsibility of the recipient.

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9. How can I contact customer support?

For any inquiries, order updates, or assistance regarding your purchase, please contact silispatula directly by emailing silicone@silispatula.com. Our dedicated support team responds to inquiries during business days.